System Update: All services are running normally.
From opening an account to making withdrawals, betting rules to security — find clear guides on everything at the jiliaap Help Center.
Browse by category to find your question
Everything you need to know about creating and managing your jiliaap account, step by step
Go to the jiliaap registration page and enter your active mobile number. Using a number registered with Mobile Pay or Nagad will make payments easier later.
You'll receive an OTP on your mobile. Enter it within the allotted time to verify your number. If the OTP doesn't arrive, use the "Resend" option.
Use a strong password — at least 8 characters, ideally with numbers and special symbols. Don't use your date of birth or phone number as your password.
Enter your name and address accurately. Your profile details are verified during payment processing, so it's important to provide correct information.
You'll be logged in automatically once registration is complete. After that, sign in anytime using your mobile number and password.
All deposit and withdrawal methods on jiliaap, and everything you need to know about them
| Method | Processing Time | Minimum |
|---|---|---|
| Mobile Pay | Instant | Scheduled |
| Nagad | Instant | Scheduled |
| Rocket | 1–5 minutes | Scheduled |
| Bank Transfer | 1–2 Hours | Scheduled |
If your balance hasn't updated after a deposit, wait 30 minutes. If the issue persists, contact support with your transaction ID.
| Method | Processing Time | Max/Day |
|---|---|---|
| Mobile Pay | 15–30 minutes | Scheduled |
| Nagad | 15–30 minutes | Scheduled |
| Rocket | 30 minutes | Scheduled |
| Bank Transfer | 1–3 Business Days | Scheduled |
Your account must be verified before you can make a withdrawal. If verification is incomplete, go to your profile first and fill in the required details.
Issues come up when using any online platform. Sometimes you forget your password, sometimes your balance takes a while to update after a deposit, and sometimes it's just not clear how to use a bonus. jiliaap understands how frustrating these small problems can be — that's exactly why this Help Center exists, so you can find answers quickly and get back to what matters.
The jiliaap Help Center is more than just a Q&A page. You'll find step-by-step guides, video tutorials, and the option to speak directly with an agent via Live Chat. Everything is available in Bengali so users across Bangladesh can get help easily.
On the login page, tap "Forgot Password." A reset link or OTP will be sent to your registered mobile number. Use it to set a new password. The whole process takes just 2–3 minutes. Keep in mind that password reset links are usually valid for 15 minutes, so use it promptly.
After sending funds from Mobile Pay or Nagad, your jiliaap wallet is usually credited within seconds. Occasionally, network delays may extend this to 5–10 minutes. If your balance still hasn't updated after 30 minutes, copy the transaction ID from your mobile banking app and send it to jiliaap support. The support team typically resolves this within 15 minutes.
Jiliaap offers a range of bonuses — welcome bonus, deposit bonus, reload bonus, and cashback. Each comes with its own terms, such as wagering requirements or minimum odds. Full conditions for every offer are listed on the Bonus page next to each promotion. If a bonus doesn't show up in your balance, or you haven't received your reward after meeting the conditions, contact support directly.
Jiliaap supports two-factor authentication (2FA). When enabled, you'll need to enter both your password and an OTP sent to your mobile at login — so even if someone knows your password, they won't be able to access your account. Avoid logging in over public Wi-Fi, and never share your password with anyone. The jiliaap support team will never ask for your password.
Some users report that their account has been temporarily suspended. This usually happens when multiple accounts are accessed from the same device, or an unusual login pattern is detected. In such cases, verifying your identity via email or live chat will allow you to recover your account.
Jiliaap believes that great support is what makes a platform truly user-friendly. That's why the Help Center is kept up to date, new questions are added regularly, and the support team stays active around the clock. Don't hesitate to reach out, no matter how big or small your issue.
Replies typically within 2 hours
support@jiliaap.net
If you can't find an answer, get in touch with our support team
The fastest way to get help. A support agent typically connects within 1–2 minutes.
24/7 ActiveFor complex issues, send a detailed email. Attaching a screenshot or transaction ID helps speed up the resolution.
support@jiliaap.netAnswers to common questions are neatly laid out on the FAQ page — you'll often find what you need right there.
View FAQsEverything you need to know about jiliaap support
The jiliaap support team is always by your side. Register now and enjoy the full experience.